Keepers Support

Stuck or curious? Email hello@papermint.studio and a human reads every message, usually within a day.

How sorting works

• Swipe left keeps the photo, like turning a page. It stays in your library and won't be shown again.
• Swipe up moves it to Keepers' trash tray. Nothing is deleted yet.
• Tap the heart on the photo to mark it as a Favorite in Apple Photos, or tap share to send it anywhere.
• Tap an album chip to file the photo into that album instantly. The + chip creates a new album.

Deleting photos

Photos you swipe up wait in the trash tray (top right). Open it to review, tap any photo to restore it, then delete the whole batch at once. iOS asks for one final confirmation, and deleted items stay in Photos' “Recently Deleted” album for 30 days, so mistakes are always recoverable.

The free plan & premium

The free plan sorts 25 photos a day, and undo gives the sort back. Keepers Premium is a one-time purchase that unlocks unlimited sorting forever, with no subscription. Already bought it? Use “Restore Purchase” on the unlock screen to bring it to a new device.

Common questions

My progress reset after I reinstalled. Sorting history lives on your device and is removed with the app, so a fresh install starts fresh. Your photos and albums are never affected.

Keepers says photo access is off. Open Settings → Apps → Keepers → Photos and choose “Full Access.” The app picks up right where you left off.

Do my photos leave my phone? Never. Keepers makes no network connections. See the privacy policy.

Something else?

Email hello@papermint.studio with what happened and your iOS version, and we'll figure it out together.